Schedule and Payment Policies

Prepayment

Beginning November 1, all sessions are prepaid at the time of booking. If you have to cancel or reschedule, your payment will be carried over to that new appointment. 

Rescheduling, Cancellation, and Illness

Rescheduling – 72 Hours Notice
Appointments canceled without penalty with 3 full days before your appointment. When you reschedule with 72 hours notice, your payment applies to the next appointment. Your reserved time is held exclusively for you, and this allows reasonable time for someone else to book that spot if you need to reschedule.

Cancellations – Within 72 Hours
Cancellations or rescheduling requests made within 72 hours of your appointment are nonrefundable. If you can't make it, you're welcome to find someone else to take your spot. They can pay you directly for the appointment, or you can gift it to them. They will be required to complete health forms.

Illness & Emergencies
Fever, flu-like symptoms, vomiting, diarrhea, or other signs of an active contagious illness mean we'll need to reschedule. Please contact me at the number in your appointment so we can work out another time. I do not want to be exposed to contagious illnesses if at all possible because this affects my schedule and hands-on work hours. In reciprocity, if I feel ill, I will not expose clients and will reschedule if I experience these symptoms and reschedule. Your payment will apply to the next visit.

I will mask up in cases with allergies, mild symptoms without fever, or mild cough after long recovery. When in doubt, please reach out before your appointment to discuss. I welcome these conversations for transparency. I always have masks on hand if you want to wear one.

Thank you for respecting my time, health, and livelihood, just as I respect yours.

Late Policy

I can often still support you if you arrive up to 15 minutes late, but that comes from your scheduled time. I will accommodate as much as possible to provide full session times when available. If there’s time to add on after your session we can negotiate additional rate to take care of you.